Refund & Replacement Policy
At Better Nutrition, we are committed to delivering high-quality, natural products you can trust. Since our products are food-based and carefully handled, we follow a no-return policy. However, your satisfaction matters to us, and we’re always here to help resolve genuine concerns.
1. Order Cancellation
Once an order is confirmed and processed, it cannot be cancelled.
2. Damaged Products
If your order arrives damaged, we’ve got you covered.
Please notify us within 48 hours of delivery
Share the following details via email:
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Order number
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Invoice image
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Clear photos of the damaged product
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Outer packaging image
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Unboxing video (mandatory for verification)
Once verified, we will replace the product at no extra cost.
Replacement timelines may take 5–7 working days.
3. Missing Items
In case any item is missing from your order:
Inform us within 48 hours of delivery
Share:
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Order number
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Invoice image
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Unboxing video showing all received items
After verification, the missing product will be shipped to you promptly.
Refunds are not applicable in such cases.
4. Product Quality Concerns
If you believe the product is spoiled or unfit for consumption:
Report within 48 hours of delivery
Share:
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Order details
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Images/videos of the product
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Packaging or batch details
Our team will review the issue, and if valid, we will provide a replacement or suitable resolution.
5. Natural Variations Disclaimer
Our products are made using natural ingredients, often in small batches.
Because of this, slight variations in taste, texture, color, or aroma are normal.
These variations do not qualify for returns or refunds.
6. Resolution Timeline
All queries will be responded to within 24–48 hours
Our team will work with you to provide a fair and timely resolution
7. Contact Us
For any concerns, please reach out to us at:
care@greenday.in
